Shipping policy

Shipping Policy

We value your privacy and strive to make your shopping experience smooth, secure, and discreet.

Discreet Packaging

  • All orders are shipped in plain, unmarked packaging with no logos or references to our store or product types.

  • The return label will display a generic sender name for your privacy.

Processing Times

  • Orders are processed within 1–2 business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking details once your order ships.

Shipping Options & Delivery Estimates

  • Standard (Domestic): 4–8 business days

  • Expedited (Domestic): 2–4 business days

  • International Standard: 14–45 business days

  • International Expedited: 8 –14 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.

Shipping Rates

  • Rates are calculated at checkout based on order weight, destination, and shipping method.

  • Free shipping may be available via coupon codes or seasonal special offers

International Orders

  • Customers are responsible for any customs duties, import taxes, or fees charged by their country.

  • Please check your local import regulations before ordering. We are not responsible for packages held, delayed, or rejected by customs.

  • Tracking may be limited in some countries once the package leaves the U.S.

Restricted Shipping Destinations (Hard Block)

Due to strict local laws and import restrictions, we cannot ship orders to the following countries:

  • Afghanistan

  • China

  • India

  • Indonesia

  • Malaysia

  • Pakistan

  • Saudi Arabia

  • Thailand

  • Turkey

  • United Arab Emirates

  • Yemen

Orders placed from these destinations will be automatically canceled and refunded.

Lost, Delayed, or Damaged Packages

  • If your package is lost, delayed, or arrives damaged, contact us at oballc@icloud.com attn: shipping

  • We will work with the carrier to resolve the issue. Please note that investigations may take up to 10 business days.

Address Accuracy

  • Please double-check your shipping address before placing your order.

  • We cannot refund or reship orders delivered to incorrect or incomplete addresses provided by the customer.